Physicians' Primary Care of SWFL Family Practice at College Parkway - Fort Myers, Florida

Youcancallmesunny

If it weren't for being an ex-employee and having a relationship with my current physician, I would avoid this place at all costs only because of the patient service representative. The representative at check-in #1 window has everything but a nice attitude and welcoming face. When she tried to collect more money than was needed for my appointment, I informed her that the visit is self pay and shouldn't cost that much. I know for a fact I am only supposed to pay a certain amount, I've been here for this type of visit multiple times. Rather than just saying okay or getting management to verify, she explained that they will determine my cost by the end of the visit, and will adjust the amount at that time. I told her this type of appointment doesn't go through insurance and I've paid the same amount for the last 3 visits, she said fine, we'll do it your way, rolled her eyes, turned in her chair and grabbed my encounter. She finished checking me in and said you're all set and when I said thank you and she said nothing. Complete disregard for common courtesy as a patient service representative. Your job as a patient service representative is to make sure, me as a patient, is satisfied at the same protecting your company so it isn't getting screwed. There's an extent you go to, and she doesn't know what it is. This isn't the first bad encounter I've had with her, today just topped it off. I've worked in customer service for the medical industry for 15 years, so I expect it. It's not good practice for your company to have someone this rude at your front desk, especially the first face that they see. Every time I come in here, she seems irritated that somebody walked through the door and interrupted her. If that's the case, it's time to find a new job or revisit the patient service representative job description when you were hired.

Alena Blosfelds

The doctors are nice and the blood work team is good but VERY HIGH TURNOVER - From the 3 and half years going here, I have now have 3 Dr.'s or NP's leave and the front office has never called me to inform me or reschedule with a new Dr. I have to find out by calling

Travis Isensee

I have always had a good experience here.

The front desk is always receptive and so are the nurses and doctors

Thank you!

Leigh Wade Peugh

The literal worst. Some of the most miserable admins I have ever encountered. It's as though someone grabbed their hands and forced them to fill out the application to work here. They'll call you out of the blue saying that you need to schedule a "Follow-up," but when you ask what for they're all like "I dunno I just work here!" Like Can you check I actually showed up for a mystery followup once, and not even the provider knew why I was there. They literally checked my vitals, billed my insurance 5 billion dollars and let me leave. When I scheduled my first physical in many years, all the provider did was give me the roughest pap smear of my entire life and that was IT. So I guess if you don't have that kind of junk down there you're just walking in, waiting a few minutes and they're calling that a physical? Zero questions were asked about my health history. They will make you wait weeks, sometimes even MONTHS just to hear the results of simple bloodwork. I know the bar is so very very low in Fort Myers. No one has pride in anything they do. But pass on this one and keep on searching.

Nick Gorman Golf

Never setting foot in this place again. Poor communication, poor bill tracking , strictly for profit. Here you’re just a time slot and a payment.

Long story short at one point I took a $200 blood test for no reason, and they refused me refills of medication because they didn’t want to do telehealth. This AFTER my doctor left the practice and no one called and told me.

Moved back into the area and called to have an injection of medicstion. Upon showing up they told me I have a balance and they put a $100 hold on my card. I go back into the room for the injection and the nurse declined to perform it because I haven’t been seen by their doctor in so long.

1) should have checked with the nurse before agreeing to perform the injection. The nurse didn’t even come in to talk to me face to face. Just said no and hid at her desk.
2) didn’t offer any solutions.
3) didn’t ask me if I had access to any blood or hormone tests , which I did.
4) didn’t even offer to schedule an appointment TO SEE a doctor in order for me to get the help I need.
5) no we’re sorry or anything…”just nope we can’t do it. Give us our money and leave” type of attitude.

That’s what bothers me the most. “Hey we can’t do your shot today. Let’s get you scheduled to see a doctor and then we can go from there”.

From a business standpoint it’s awful. They just lost a client. But they probably don’t care. Clearly I’m not important enough for anyone to offer a solution, or spend even more than a minute speaking with me.

Michaela Raco

For all these low ratings! Do better!!! I’ll be calling your office tomorrow! Shame on you!!

Kevin Ryan

I unfortunately am making this review due to the lack of communication and consideration being provided by both the associates and or doctor/assistant of Physicians Primary care of SWFL. For over the past two and a half to three months, I’ve requested that the medical records and most recent medical reviews of my 99 yr old incapacitated mother be sent to her long care term provider. I was told that Share Care was in charge of getting this information to the long term care provider. This never happened and better yet the information that was received was from a completely different patient. Frustrated at the lack of consideration, poor communication from the front desk to the doctors and overall “well get to it when we have time” approach, I feel it is necessary to let the general public know what they may be getting themselves into. Be prepared, and if your condition requires immediate response , I strongly suggest finding another physician. This week alone, I called on Monday and requested Dr. Van Winkle or her assistant contact on an urgent matter. Well today is Friday, and after 3 call throughout the week, it is now 8:21pm and I am still waiting for a call. Wether this makes a difference or not this business needs to be ashamed of themselves for the unprofessional manner in which they treat and communicate with their patients.

BubbleCar P9588

This is the absolute worst medical office I have ever dealt with in my entire adult life! It is a shame because Dr. Clark was very sweet and personable but dealing with the ladies working in their office is just not worth the hassle. I am a new patient who recently moved to the area from Chicago and have had 3 TERRIBLE experiences with this office's staff. When I had my first appointment at 9:30, I didn't actually see the doctor until after 11, which is fine. I understand getting backed up, but by the time we checked out I was starving and really needed to get back to work. I filled out the form to have my medical records transferred from my previous doctor in Chicago and explained that she had moved offices since I moved but provided the address and phone number. I was told by the lady checking me out that I would have to call to get the fax number because "they don't have time to call." So I went back and sat an addition 10 minutes to call and get the fax then wait in line again for another 20 minutes to turn the sheet back in. Not the best first impression but ok. Then days later my test results were posted to an online forum, but I did not understand the language of what I was looking at so I called the office to ask if someone was available to explain the results to me. I waited on hold 17 minutes and then they took a message and said someone would call me back. I waited about 4.5 hours and called back. I was on hold 26 minutes this time. The lady that answered the phone sighed and laughed under her breath when I told her I didn't understand the results. She said that someone would call me back. When I told them I had been waiting almost 5 hours, she said, " I understand that this is important TO YOU, but people can wait up to a week for a call back!" I brought to her attention that she had basically told me that my results were not important TO THEM, to which she started back pedaling and took another message. Someone called me later that night and said, "All your tests are fine" and basically let me go after all of 3 minutes. I was very irritated but Dr. Clark had gotten me in to see a specialist that I was having trouble getting into on my own, so I put it out of my head. Then the 3rd incident was when they scheduled my follow up. I was unable to make the appointment time because of work so rather than sit on hold I tried to reschedule online. The messaged me asking about another date and time, I wrote them back promptly saying no unfortunately that day would not work either and also inquired as to what the appointment was for and if was necessary since "all my my tests were fine." I never received a reply and they just scheduled the appointment anyway, so I canceled it online and waited for a reply to my message. I waited 5 business days with still no reply when I finally called. The same woman who was so rude to me last time answered and said the appointment was cancelled so they did not feel the need to respond. She is an extremely unpleasant, rude, and lazy person to be your point of contact! Although I did like Dr. Clark very much, I did not and will not be rescheduling for any doctor in that office!